Star Clean reserves the right to amend the initial quotation, should the client's original requirements change. If Star Clean operatives need to collect keys from a third party's address outside the postal code of the premises where work is to be carried out then a £10.00 charge may be added to the price of the service. If the customer has a dog, cat or other hairy pet animal then an extra £10.00 will be added to the service price due to the extensive amount of animal hair slowing down the cleaning process, unless a different arrangement has been agreed with Star Clean. All carpet cleaning prices are subject to £50.00 minimum call out charge.

PAYMENT

All outstanding balances for cleaning services carried out are payable by cash,chequeor by credit/debit cards made payable to the Star Clean operatives upon completion of the job on the day of the service. Please ask for the operative's name. If paying by cheque, a cheque guarantee card is required and the customer will be responsible for all bank and legal charges resulting from a dishonoured cheque.

The Customer agrees and authorizes Star Clean to charge any outstanding amounts owed to Star Clean with regards to the cleaning service provided plus parking fees (if any) and up to the total amount of the booked services to the debit/credit card the customer has provided to Star Clean.

CLAIMS

Star Clean has a public and employer's liability insurance. The policy will cover any accidental damages caused by an operative working on behalf of Star Clean. There is £100.00 excess on any claim. The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from our service date. Failure to do so will entitle customer to nothing. Star Clean advises that the customer or a customer's representative must be present at the time of completion of the job so an inspection can be carried out and any corrections made on site on the same day. If the customer has scheduled an inventory check and he/she was there at the time of cleaning and he/she wasn't satisfied from the cleaning job he/she must ask the cleaners to do the corrections till he/she is satisfied. If the customer has cheked everything after the job was done and he was satisfied with the job then after if there is any complains there is nothing to be done from Star Clean/we won't send any one for a second time. In case of damage Star Clean will repair the item at its cost. If the item cannot be repaired Star Clean will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement from a Star Clean's source upon payment of cleaning services rendered. If the customer is not completely satisfied with a cleaning job, Star Clean will re-clean any areas and items to customer's satisfaction. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value (the customer will be credited with the items present cash value), art and antiques. Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per location liability limit. The clients must allow the cleaner access to hot water and power.All fragile and highly breakable items must be secured or removed.

Star Clean reserves the right not to be responsible for: cleaning job not complete due to the lack of working order, hot water or power; third party entering or present at the customer's premises during the cleaning process.

Please not that in some cases the Client’s carpets/upholstery cannot be cleaned as new because of old or permanent damage/stains wich cannot be removed completely using Star Clean carpet /upholstery/cleaning equipment.Our operatives use the latest top of the range,the best professional extractor in the UK and chemicals.Situations when such damage/stains occur must not be classified as unsuccessful and a full payment for the job should be made.

CANCELLATION

Customer may cancel the scheduled cleaning job at least 24 hours prior to the agreed start time. Customer agrees to pay 40% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment. Customer agrees to pay 40% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at customer's premises; or problem with customer's keys. If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to Star Clean then the customer agrees that deposit funds may be used to cover the cancellation fee.

AFTER CANCELLATION OF THE CLEANING SERVICE

By entering into a service agreement with Star Clean, the customer agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the customer by Star Clean. If the customer does wish to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee of £2,000.

By ordering Start Clean's service by telephone, e-mail, fax or Start Clean's website the customer agrees to be bound by Start Clean's terms and conditions.

These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom .

Start Clean reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Please check this website for updates.